My iCloud doesn’t seem to be syncing any more…

Posted on October 1, 2015 by koppg

Here’s a problem that a number of people have seen since upgrading their Mac or iOS device.

Have you ever wondered if your iCloud information is truly syncing? Sometimes you add a new contact, or a new bookmark, and can’t seem to get it to move to your other devices. ICloud is supposed to sync automatically and normally it does. But once in a while, particularly after an update, I find that parts of iCloud seem to stop syncing. So what’s a person to do.

The easiest way to get iCloud to sync again is to simply toggle off the offending item, such as contacts or bookmarks in the iCloud settings on either your phone or computer. By simply turning it off, and then turning it back on, often times the sync resumes normally. Generally, when you turn the sync back on for the particular item such as bookmarks, iCloud will ask if it’s okay to merge the information from your device with the information in the cloud. Since most of the information is the same, merging will accomplish the sync that you’re looking for and put all of the information on your device. So when asked, Tell it that it’s okay to merge.

While we all realize, we shouldn’t have to go through this process, this is certainly a simple method to get all of your information in iCloud back in sync on all your devices.

Maintaining your iOS device -in a few easy steps

Posted on August 5, 2015 by koppg

Problems with Free Wi-Fi Hotspots

Posted on July 20, 2015 by koppg

Q: I have had increasing issues connecting to WiFi with my phone from free access locations at airports and motels. I get messages like “server not available” or “cannot connect to server”. So far, I have gotten around the problem by turning off WiFi and relying on cellular connection. However, I want to solve the problem, because once we are traveling to Canada we will rely on WiFi to send emails. Any explanation or suggested remedy?

A: I often times see the same thing coming from free wireless connections. In many cases you have to chalk it up to you get what you pay for. These free Wi-Fi connections are many times not very good and even more often don’t work. I find this to be very prevalent in airports.

But there are a couple of other things to consider when you connect to the free Wi-Fi hotspot. I’m finding more more often that these hotspots require you to open the Safari browser after you make connection to them and agree to some hold harmless agreement. I think the lawyers have gotten involved and people who offer free Wi-Fi are afraid someone will use the Wi-Fi for illegal purposes. They allow you to connect, but unless you immediately go to Safari and agree to their license agreement, which often comes up automatically if you run Safari immediately after connection, you don’t actually have any Internet access.

The other possibility is that some of these are not truly free Wi-Fi sites. They may be connections other people are offering from their computers in the hopes of someone connects Then, once connected, they are able to scan their computer for private information. It’s very hard to do this on the Mac, and nearly impossible on an iPhone or iPad, but on a Windows machine if you connect to one of these fake hotspots, and don’t have your firewall turned on, a thief can scan your computer for all kinds of private personal information. People create these fake access points hoping to get unsuspecting individuals to connect to them. Nothing to really worry about with a Mac or an iPhone, but frustrating because they act exactly as your are describing when you try to connect to the Internet.

Finally, many free wireless hotspots, particularly at hotels, will not allow you to send email. They block the email ports in the Internet connection to keep you from using their systems to send out spam. I found this happen a lot in nicer hotels. In fact, when I was traveling for business, it almost went without saying that if you paid for Wi-Fi at a hotel, it would always have mail blocked.

The best thing I can tell you, is to only connect to the hotspots that your sure are legitimate. If a business says they offer a hotspot, it’s usually a good one to connect to. But if you see one named something similar to “Free public Wi-Fi” I find 90% of the time these are scams so only connect to one that you’re familiar with. Also keep in mind that the only benefit of providing a free Wi-Fi connection to a business is marketing, so restaurants, and hotels, tend to put their names in the Wi-Fi connection. If you see an unlocked connection with an odd name you’re not familiar with it’s probably not one you want to connect to.

Those are just some of my thoughts. Rest of shared, it’s not you or your devices that are having the problem, Everybody sees the same thing and has the same problems.

Google photos: the photos service that Apple should have developed

Posted on June 1, 2015 by koppg

The world of photos storage and manipulation, for the average user, has been turned on its head this spring with Apple releasing its new photos app to replace iPhoto, and now google introducing its own photos service that replaces Google+ photos and Picassa. Also the spring, Yahoo has greatly enhanced it’s Flickr service as a competitor to both the big dogs. With all these options for photo storage and manipulation, how does a person make a choice?

So let me start off by being perfectly clear. If you’re a Photoshop user these are not competitive products to you. If you use Lightroom to store your photos, then these are probably not services you’re going to have interest in either. If you were an Aperture user and Apple abandoned you, you’ve probably already looked into lightroom and likely selected it as your new system. But if you were in iPhoto user, someone who uses Windows Photo Gallery or still a Picassa user, the time is right to look at your other options.

I’ve written about Apple photos before and described how it was a good start at a new photo application for Apple. If you’re a Mac User this may be all you need. But if you’re a Windows user, or you’d like to get your photos into the cloud for storage without paying an arm and a leg, the other options are quite compelling.

Now I like Flickr. Flickr is very well developed and with its new release has many features that people will find very useful for dealing with their photos. If your a Flickr user and have already worked out a workflow for putting your photos up at Flickr, then I see no reason to make a change. But if you have photos on your computer, that are haphazardly stored in folders, Google photos maybe just the ticket for you.

Like most Google services, Google photos is available as a web service in your web browser. First off you have to have a Google account to use the service. If you have a Gmail address you already have the account set up. Once you connect to Google photos you have the ability to be able to put photos into the service and have them backed up. One of the benefits of Google photos is that they allow you to store up to 16 megapixel images uncompressed for free. If you’re using a camera that takes larger images, photos will down sample the image to that size or you can choose to pay for storage space to store full size images. For most users using the free unlimited storage is good enough.

So what makes Google photo special? Google photos has a lot of intelligence built-in similar to what iPhoto users had been used to with faces and places. Google photos gives you the ability to put photos up and then Google uses their algorithms to scan those photos to help organize them in a very simple way.

Google has made available a small application for both Macintosh and Windows users that allows you to automatically upload any photos on your computer. This application runs in the background and will send any new photos up to Google photos as soon as they’re on your computer. This makes using Google Photos extremely easy. You basically continue to work with photographs the way you always have and Google Photos sends copies of those photos up to their web service and stores them for you as a backup. If you’re in computer user that has photos stored on your computer and is not religious about backing them up I see no reason to not use Google photos just for that service. Even if you do nothing with the photos you put up in Google photos, just allowing Google to back them up for you at no cost is a big win. To do this you don’t even have to go to the website, you can just download the small application, run it, and let the backups begin.

But some of the real power of Google photos begins once your photos are stored with Google. As your photos are put online in an area that is secure and only accessible to you, Google analyzes these photos both by reading the metadata and also by analyzing the image itself. From this Google automatically creates things called stories that are basically short booklets of images that are related often by time or location. You really have to see this in action to understand it. I’ll tell you upfront I was pretty amazed. In addition Google organizes photos by peoples faces, locations, and generic terms such as lakes, mountains, flowers, and helicopters. I am certainly not very good at tagging my photos but the way Google analyze them and puts them into groups was amazing.

Here are some of the things googles literature says that it does.

• VISUAL SEARCH: Your photos are now searchable by the people, places and things that appear in your photos. Looking for that fish taco you ate in Hawaii? Just search “Hawaii” or “food” to find it even if it doesn’t have a description. Note: Face grouping is not available in all countries.
• AUTO BACKUP: Keep all your photos and videos safe and accessible from any device. Choose free, unlimited cloud storage available at high quality, or store up to 15GB original size for free (shared across your Google account).
• SAVE SPACE ON YOUR DEVICE: Google Photos can help you clear safely backed up photos and videos from your device so you never have to worry about deleting a photo to make space.
• BRING PHOTOS TO LIFE: Automatically create montage movies, interactive stories, collages, animations, and more.
• EDITING: Transform photos with the tap of a finger. Use simple, yet powerful, photo and video editing tools to apply filters, adjust colors, and more.
• SHARING: Share hundreds of photos instantly with shareable links and use whichever apps you’d like to share.
You can read more about some of the amazing things Google photos can do on Google’s website at http://www.google.com/photos/about/

Google currently has applications for photos on the iPhone, iPad, and android devices. And for first releases, they are very good. They also promise native apps for Macintosh and Windows coming soon.

So if you don’t have a photo storage strategy, or your strategy has been blown apart with the discontinuing of iPhoto, or even if you just want to try a good way to back up your photos automatically, I highly recommend Google photos as your new photo storage service. I’m not completely counting out Apple photos at this point, but Google photos is the app Apple should have released. So I’ll continue to use the Apple photos app in addition to Adobe lightroom to manage my imagery, but I’m going to let Google backup my photos because I can see the amazing potential of what they released this week.

New Mediacom Mail Server allow for IMAP mail

Posted on May 1, 2015 by koppg

PLEASE NOTE: Since the article was written, the Mediacom server settings have changed. The setup instructions still work but the outgoing server settings need to be changed. Use Outgoing: smtp.mediacombb.net, Using SSL, Port 587, Authentication required

If you are a subscriber to Mediacom, you may have gotten an email telling you that your mail account has been moved to their new server. Typically they send an email about a week before they’re going to do it and then again I’ll follow-up email telling you they’ve completed it. The email that you get for completion may look like this.

One of the features provided in Mediacom’s new mail service is the ability to use IMAP mail. These days most of us look at mail on more than one device. IMAP email allows you to leave your mailbox on the server rather than downloading all your mail to each device. This way if you delete one message from any device it gets removed from all devices.

You can set this up on your iPhone or iPad but it does require a little bit of trickery to get it to work. Setting it up on a Mac needs to be done in the same way.

The first step in the process is to go into settings: Mail contacts and calendars: and remove your existing Mediacom account from your device. Any mail you have left on the server Will come back down when you readd the IMAP account. But if you have mail that’s fairly old it may have been deleted from the server so be sure you’re willing to do without that if you delete your account.

With your account deleted you’ll need to go through the process of setting up a new mail account on your iOS device.

Go to Settings: Mail Contacts and Calendars and select Add Account.

Select Other for the account type

Select Add Mail Account

Now here is where you need to trick the iOS mail setup application. Apple’s auto mail setup goes out to look for the correct settings and unfortunately defaults to setting up the email as a POP account again. So we will use a fictitious email address to trick it.

Enter your name and then enter an email address where the first part of the address is incorrect. Be sure to use the correct portion of the address that comes after the @. For instance, I entered gk@mchsi.com but you could also use something generic like xx@mchsi.com too. Enter your password correctly and give the account a descriptive name.

after a few seconds of looking out the server information, you will see the cannot get mail dialog popup. This error is correct since you used an incorrect email address. Press OK.

Next change the toggle at the top from POP to IMAP.

Finally the last step is to correct the fictitious email address you used. In each of the three locations, edit your email address to the correct one. Press Next in the upper right corner.

You should see blue checkmarks next to the user name and password fields to verify you got them correct.

You will see that the account is setup for mail and notes. Notes will allow you to share notes using the mediacom server between all your devices. You can choose to leave it on or turn it off but if left on the notes show up in the Notes application on your devices. Press Done and you are finished.

I have also tested this process for adding the account to my Mac and it works basically the same. I suspect Windows will work similarly also.

With an IMAP account now you only have to look at your mail in one place and delete it one time and it will be kept up to date on all your devices.

Apple needs to deal with phishing and junk mail on its iCloud servers

Posted on April 2, 2015 by koppg

Phishing scams through email continue to be one of the biggest problems related to email today. My email account sees dozens of these and quite often are able to deal with them as junk mail and get rid of them. But a real growing problem I see, is related to Apples iCloud email and pfishing.

iCloud email has never been very good at dealing with junk mail. Unlike Google who has extensive junk mail filtering enabled on their servers, at times Apples email system seems to just send everything through. You certainly have the ability, if you’re on a computer, to mark email as junk and hope that matching emails get put into the junk folder when they come in. Unfortunately, if you’re on one of apples premier iOS devices, you have little to help you because junk mail filters don’t exist. But more and more it seems like Apple with his iCloud email services are doing nothing at the server level to stop you from getting this junk mail and phishing scams. Email that is sent to a third-party provider may be difficult to filter because that provider cannot determine if the email in legitimate but email that looks like it comes from Apple should be simple for Apple to filter out at the server level and save its customers the risk of mistakenly believing Apple is in contact with them. Here’s a glaring example.

Nearly every day I get at least one email that looks very similar to this. The people sending the email obviously want to make it look like it’s from Apple. But if you look closely, you can easily determine that it’s a scam. My real question for Apple is why they can’t determine these are scams and delete them before sending them to me. I am a savvy enough user to realize that this email is fake. But many users may not realize it that easily.

If you look at the email closely, the look and feel of it looks very similar to the minimalistic email formatting that Apple commonly uses. It’s only when you look at the link that the scammer is attempting to get you to click on that you see that it’s actually fake. If you actually click that link it takes you to a page that looks just like the Apple account sign in page. I always check these links before I click on them by holding my finger down on the link if on an iPad or iPhone until it shows me where it’s taking me. You can also click and hold with a mouse on the link and see the same thing if you’re on a computer. These kind of emails come from all different companies and always look as if they’re real. But here’s my real issue with Apple.

I can see no reason why a mail provider, that is hosting email itself such as Apple, can’t determine these phishing scams are being sent out in its own name. It would seem to me that Apple would want to stop these at the server level rather than subject users to the risk of accidentally clicking. But that certainly doesn’t seem to be the case.

So it bears recommending one more time for users to be extremely careful of the email that comes to them. It only takes one casual click, and the entering of your ID information, to allow someone access to your credit cards, your stored identity information, and cause you all kinds of problems that you’ll then have to deal with.

Remember, think before you click and make email safer. But I still believe, email providers need to step up and deal with this problem. It makes perfect sense to me that Apple does so little filtering at the server level when they can’t even filter out email that looks like it’s coming from them.

I’ve lost the predictive text bar in iOS 8

Posted on December 9, 2014 by koppg

So here’s one that’s kind of easy to miss. People of told me that they can’t find the predictive text bar above the keyboard in iOS 8. They tell me it used to be there but now it’s gone. First I direct them to the settings under keyboard to make sure predictive text is turned on. But typically it is.

What normally happens is your finger accidentally slips when typing on the keyboard and makes the predictive text bar become minimized. If you notice just above the keyboard there may be a small bar at the center of the keyboard area. This bar is a slider that you can click on and drag upward to turn the predictive text bar back on. It’s pretty easy to miss, but once you notice it’s there and turn it back on it’s easy to see how he could accidentally be turned off.

Not Enough iCloud Storage

Posted on November 22, 2014 by koppg

Have you ever seen the message on your iPhone or iPad that tells you it was unable to back up to iCloud? This is a common message that seen often and there are a couple ways to deal with it.

The simplest way is to simply go to the iCloud storage settings and purchase more storage. Apple makes additional storage available at an inexpensive cost. You can update from the 5 GB Apple provides to 20 GB for only $.99 a month.

Alternatively you can’t remove items from your phone to make your storage needs smaller.

You can use these steps to see how much iCloud storage is available in your account:

On your iPhone, iPad, or iPod touch:If you’re using iOS 8 or later, tap Settings > iCloud > Storage > Manage Storage.
If you’re using an earlier version of iOS, tap Settings > iCloud > Storage & Backup.
On your Mac, go to Apple menu > System Preferences, click iCloud, then click Manage.

The next thing you should probably do is to go into Settings > General > Usage and see what is using up the space on your phone.

Apple has a great technical note describing what gets backed up that’s called, “iCloud: iCloud storage and backup overview”. From this note here’s what iCloud backs up:

Purchase history for music, movies, TV shows, apps, and books

Your iCloud backup includes information about the content you have purchased, but not the purchased content itself. When you restore from an iCloud backup, your purchased content is automatically downloaded from the iTunes Store, App Store, or iBooks Store. Some types of content aren’t downloaded automatically in all countries, and previous purchases may be unavailable if they have been refunded or are no longer available in the store. For more information, see the Apple Support article iTunes in the Cloud availability by country. Some types of content aren’t available in all countries. For more information, see the Apple Support article What can I buy from the iTunes Store in my country?.

Photos and videos on your iOS devices
Device settings
App data
Home screen and app organization
iMessage, text (SMS), and MMS messages
Ringtones
Visual Voicemail
Your iOS device backup only includes data and settings stored on your device.

It doesn’t include data already stored in iCloud, for example contacts, calendars, bookmarks, mail messages, notes, shared photo albums, iCloud Photo Library beta, My Photo Stream, and documents you save in iCloud using iOS apps and Mac apps.

The bottom line usually comes down to this. If you don’t have room to back up your phone it’s likely because you have too many pictures, or you have received many pictures and messages and have not deleted those messages. Generally if you clean out those two items you’ll have enough space in iCloud to be able to back up.

Pages templates show in a foreign language

Posted on October 31, 2014 by koppg

Apple’s Pages application provides a number of high-quality easy to use templates to create documents quickly that look very professional. One of the things I often get a question about when people begin to use these templates is why Apple creates them in some foreign language. Here’s the question I usually see:

Q: Hey George, one thing I don’t understand is why all the text is in a foreign language when I use a template in Pages. Why doesn’t Apple just use English?

A: Pages templates contain placeholder text, entered to show what a block of text will look like on the page without the distraction of holding any specific meaning. This text is called lorem ipsum.

Here’s what Wikipedia has to say about it.

“In publishing and graphic design, lorem ipsum is a filler text commonly used to demonstrate the graphic elements of a document or visual presentation. Replacing meaningful content that could be distracting with placeholder text may allow viewers to focus on graphic aspects such as font, typography, and page layout.

The lorem ipsum text is typically a scrambled section of De finibus bonorum et malorum, a 1st-century BC Latin text by Cicero, with words altered, added, and removed such that it is nonsensical, improper Latin.”

The language of that text (Latin) is immaterial, as it is intended to be replaced with whatever words you want to put on the page.

To change this text, you simply click on a block of text in the templets.and start typing.

Alternatively, you can click on the text, go Edit > Paste and Match Style to replace it with text you have copied from elsewhere.

Ask George Kopp

Mac, Windows, iOS, Android

Category Archives: iOS

My iCloud doesn’t seem to be syncing any more…

Maintaining your iOS device -in a few easy steps

Problems with Free Wi-Fi Hotspots

Google photos: the photos service that Apple should have developed

New Mediacom Mail Server allow for IMAP mail

Apple needs to deal with phishing and junk mail on its iCloud servers

More Questions on iCloud Drive

I’ve lost the predictive text bar in iOS 8

Not Enough iCloud Storage

Pages templates show in a foreign language

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