I have heard from a number of people this week that they have gotten calls, mostly on landline phone numbers, from someone reporting to be Apple  telling them that their computer was infected and their accounts with Apple were being discontinued. We’ve seen this happen before and like times before this is just a scam.

The interesting thing this time is those people with caller ID say, this time the Number calling is a local area code. Scammers these days are making it harder and harder to screen your calls.

Let me make a pretty bold statement. Apple, Microsoft, and Google will not call you on your phone to tell you you have a computer problem. They just don’t do that! Anytime you get a call to tell you there’s something wrong with your computer it is someone trying to scam money from you. You can count on this. Ignore those phone calls, Hang up the phone, or cuss the collar out if that makes you feel better but do not allow anyone to connect to your computer remotely unless you know who you’re talking to.

Likewise, if a screen pops up on your computer while your web browsing and tells you your machine is infected and you need to call a phone number, it is a scam. Again, someone is trying to get you to call them and allow them to infect your computer. Sometimes these pop-up screens are hard to get rid of, and often times require you to force quit your browser, but they are not real.

Even secure devices like iPads, iPhones, or chromebooks, are susceptible to this same type scam. These people are using a webpage pop up, many times coming from an ad on that webpage, to make you believe there’s a problem when there really isn’t.

All of these efforts, are called social engineering. Computers have become so secure that it’s very difficult for a nefarious person to get access to your computer on their own. It is much easier to do something that convinces you to infect your self. That’s what they’re trying to do. Don’t let them be successful.

If you are troubleshooting a problem, and you call Apple  or Dell for assistance, sometimes they will ask to connect your computer to look at what’s going on. The big difference here is you initiated the call to Them. It was at your choice and not as a result of some pop up message on your screen or a phone call coming into your home. In this case, it’s likely all right to allow them to connect but if you’re not sure you are much better off consulting with someone who can assist you locally rather than taking the risk.

And so it goes…