Tag Archives: Questions

Touch ID for my MacBook Pro 2019 Doesn’t work after Update

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Q:  Since I have updated to Big Sur I have not been able to use my Touch ID for my MacBook Pro purchased in 2019, I have tried to shut down and reboot again several times to no avail, the preference will not take the addition of my Touch ID. Any suggestions.

A: This is likely a corruption in the settings for the System Management Controller or SMC.  Performing a SMC reset will likely fix the problem.

For 2019 MacBook Pros with the T2 chip here is the procedure:

1. Choose Apple menu > Shut Down and wait for your Mac to shut down.
2. Press and hold the power button for 10 seconds.
3. Release the power button, then wait a few seconds.
4. Press the power button again to turn on your Mac.

If that doesn’t resolve the issue, follow these steps:

1. Choose Apple menu > Shut Down and wait for your Mac to shut down.
2. Press and hold the right Shift key, the left Option key, and the left Control key for 7 seconds. Your Mac might turn on and show the Apple logo on its display. Keep holding those keys while you also press and hold the power button for another 7 seconds. If your Mac turned on when you first pressed the keys, it turns off at this point.
3. Release all three keys and the power button, then wait a few seconds.
4. Press the power button again to turn on your Mac.

You may need to then remove the stored fingerprint and set it up again.   If you have a different Mac and need to reset the SMC, check out Apple’s Support Note on the subject.

Local Apple user group hosts Q&A at May Meeting

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Mark your Calendars!  appleJAC users group in Jefferson City is hosting a Question and Answer meeting at 7pm on May 1st at Immaculate Conception Church, Kennedy Hall.  This is a golden opportunity to get your nagging questions answered on Macintosh, iPhone, iPad, or anything Apple related.  This group, that meets monthly, has a wealth of knowledge relating to all things Apple.  It it was made by Apple, or connects to an apple device, we will do our best to answer you question.

Feel free to bring you computer, phone or tablet along and get those questions you have answered.  Since many people will have questions, you will likely learn about many things you were afraid to ask about. You can ask questions from the floor or write them down and submit them.  There are no dumb questions!

You don’t have to be a member to attend so mark May 1 on your callender and plan to learn more about your Mac, iPhone to iPad..

For more information on appleJAC or the upcoming meeting, check out their website.